Riel Chemical Co., Ltd. (hereinafter referred to as the "Company") takes the privacy of its customers and users very seriously. The purpose of this Privacy Agreement is to explain how the Company collects, uses and protects your personal information. When you visit our website or use our services, you agree to the terms of this Privacy Agreement.
1. Information collection
The Company will collect your personal information in the following circumstances:
Register for an account: When you register for an account or fill out a contact form, your name, contact information (including email address, phone number), company information, etc., may be collected.
Product and service requests: When you purchase a product, submit an inquiry or request a quote, we collect contact information and order details.
Website use: We may collect data about your visit to our website, browsing history, preferences and other data through technologies such as Cookies.
2. Use of information
We will use your personal information for the following purposes:
Services: Processing your orders, responding to your inquiries and completing transactions.
Customer support: Maintain communication with you through the contact information provided to provide pre - and post-sales support.
Service Improvement: Improve our products, services and website content based on your feedback and usage preferences.
Marketing and Promotion: To send you promotional messages or latest product information with your consent. You can choose to unsubscribe or decline such messages at any time.
3. Information sharing
We may share your personal information in the following circumstances:
Legal requirements: We may provide your information when required by laws and regulations or at the request of government departments.
Partners and suppliers: where necessary, share information with partners such as logistics companies and payment institutions to complete the delivery and transaction of orders.
Business Transfer: If the Company is restructured, merged or sold, your information may be used as part of the transfer of assets.
4. Information protection
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, modification or destruction. We regularly update security measures to ensure the safety of personal information.
5. Information storage and retention
We will store your personal information after the purpose for which it was collected has been fulfilled, or for the retention period required by law. Beyond the retention period, we will securely delete or anonymize your information.
6. User rights
You have the right to view, correct or delete your personal information and you can contact us at any time to request an end to the use of your information. We will process your request as soon as possible in accordance with the requirements of laws and regulations.
7. Children's privacy
We do not knowingly collect personal information from children under the age of 16. If it is discovered that we have accidentally collected such information, it will be deleted in a timely manner.
8. Privacy Agreement update
The Company reserves the right to update this Privacy Agreement from time to time. If there is an update, we will post the updated agreement on our website with the latest effective date.
9. Contact information
If you have any questions or need further information about this Privacy Agreement, please contact us through the following ways:
Riel Chemical Co., Ltd.
E-mail: sales@rielchem.com
2024
This Privacy Agreement is effective from the date of publication
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